FAQs

Mount to Coast is a technical running brand rooted in long-distance running, aiming to design shoes capable of supporting runners to go way beyond the 26.2 miles of a standard marathon. For us, the marathon is just the start; we believe there are no limits on how far an ultrarunner can go.

For more information, please visit our About Us page.

Please check this FAQ section first to see if your question has already been answered. If you need further assistance, contact our customer service team at support@mounttocoast.com.

You may also refer to our Contact Us page.

Please review the product details carefully to ensure the item is suitable for your needs. If you need help with sizing, please refer to our Size Guide.

For the latest updates on products and availability, you may subscribe to our newsletter via the footer.

We currently ship to the United Kingdom, Switzerland, Canada, Australia, New Zealand, Italy, France, Germany, Spain, Belgium, Denmark, Ireland, the Netherlands, Portugal, Norway, Finland, Poland, Romania, the Czech Republic, Hungary, Bulgaria, Slovakia, and Sweden.

We are continuously working to expand our shipping coverage and hope to serve more regions in the future.

For more details, please refer to our Shipping Policy.

We accept a variety of payment methods for your convenience, including Visa, MasterCard, Klarna, PayPal, Apple Pay, and Google Pay.

If your order has not been shipped yet, we can cancel it at no cost. You are welcome to place a new order if needed.

If your order has already been shipped, we are unable to cancel or redirect it, as this is not supported by our shipping carrier.

For further assistance, please contact us at support@mounttocoast.com.

Orders are typically processed and shipped within 24–48 hours on working days. We offer free shipping on all orders sitewide.

Delivery times vary depending on the destination country. Please refer to our Shipping Policy for detailed timeframes.

We offer a 30-day free return and one free size exchange within 30 days of receiving your order.

Please ensure your item meets the return conditions and follow the return process. We will cover the return shipping cost.

For full details, please visit our Returns & Exchanges page.

Once we receive your return, your refund will be processed and issued to your original payment method. You will receive a confirmation email once it has been completed.

Refunds typically take 5–14 working days to appear in your account, depending on your payment provider.

For more details, please visit our Returns & Exchanges page.

We maintain strict quality control, and every pair of shoes is thoroughly inspected before shipping. All shoes come with a 1-year warranty against manufacturing defects.

If you experience any quality issues, please contact our customer service team at support@mounttocoast.com. We are committed to resolving your issue as quickly as possible.